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Prices
of food items in Pantry car
Check
the MENU CARD on the railway website at following links-
http://contents.irctc.co.in/en/Standard_Menu_For_Indian_Railways.pdf
http://www.services.irctc.co.in/beta_htmls/irctc_menu.html
Read
RAILWAY ADVICE here
http://contents.irctc.co.in/en/jago_yatri.pdf
In
their own interest, passengers are requested not to patronize
unauthorized hawkers/vendors.
To
ensure proper and good quality catering services on the Railway,
passengers are requested to :-
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Place
their orders for Meals well in advance with the Coach Attendant/
Conductor or Waiters in trains to facilitate information being
sent to the serving station.
-
Insist
on a cash memo for all catering services ordered and
destroy the bill to prevent its fraudulent use.
-
Consult
the menu and tariff cards displayed or available in all
restaurants refreshment rooms and pantry cars.
-
Record
their suggestions or complaints in the book maintained for this
purpose in the refreshment rooms. The complaint book is also
available with the train conductor and also with the pantry car
manager. It may be called for at any time by the passengers.
If you have
any
serious complaints
regarding unhygienic food, high prices, or bad behavior of
pantry staff, please send a complaint to the railway
authorities.
COMPLAINT
FROM RUNNING TRAIN
AND
COMPLAINT
AGAINST CATERING AT HIGH PRICES
If
you are traveling in a train and wish to complain against any
deficiency, you can send your complaint-
By
SMS to 9711111139, 9004411111
By
TWITTER to @RailMinIndia
By
TELEPHONE on Railway Tollfree No 1800111139
By
E-MAIL to care@irctc.co.in
Your
complaint will not be entertained if you do not mention your PNR
number, coach and berth no.
Complain letters
can also be sent to-
The
Managing Director
Indian
Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Fax
No.: 011-23311259, Tel. No.: 011-23311263
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