Few interesting grievances solved by
2 of success stories
Airlines Refunds amount
Rakesh Gupta (022-26366741) of Mumbai booked 2 return tickets
to Mangalore. Due to heavy rains the consumer could not reach
the airport in time and therefore called the airlines who
suggested that they should pay Rs. 2000 and reschedule their
tickets for other flight, which they did. Later they
discovered that the previous flight was delayed by 4 hours,
which was not informed to the consumer. He could have easily
reached the airport to catch the delayed flight. The consumer
got full refund on 11-10-2006 after receiving notice from
Singh (9810085823) received a replacement handset against
defective handset on 28-11-2006 against ICRPC notice dated
17-11-2006 to the MD.
Kenya Star Tea: Refunds
Sitaraman Iyer received his full deposit amount after ICRPC
issued a notice to the company.
Air Deccan - Refunds
Iftekhar Ahmed Sayeed (0502895298) received full refund from
the company after we issued a notice to the company on
Cellular Limited: Refunds amount
5) Mr. Lokesh Diwan (9810240360) has
received refund on 13-11-2006 against our e-mailed request to
Whirlpool of india
6) Prashant Barooah (9811614073) of New
Delhi received full refund from Whirlpool against defective
refrigerator on 20-11-2006 when ICRPC
sent a notice to the company
Citibank - Returns
unused PDC cheques after closong loan account
M. L. Kantharia's loan account was not being closed by
Citibank. ICRPC helped him to get the account closed on
17-11-2006, and get back his unused PDCs.
Limited: Replaces handset model N-70
8) Mr. Gaurav Singh (9810085823) has
received a new handset against his defective handset model
N-70 on 28-11-2006 when ICRPC wrote to the company.
NOKIA Limited: Replaces handset model 6270
9) Mr. Lalit Nene (022-28831114) of Mumbai
received new handset against defective handset model 6270 on
29-11-2006 when ICRPC
sent a notice to the company.
Kenya Star Tea - Refunds
full amount with interest
Subramaniam Sunilkumar received full refund from Kenya Star
Tea on 30-11-2006, when ICRPC sternly wrote to the company
India: Refunds air ticket amount
11) Mr. Rajesh Panchal of Ahmedabad received
full refund of his air ticket on 1-12-2006 when ICRPC wrote to
shopping: Delivers washing machine
12) Mr. Vinu Shankar received placed order
number: 200256825 for IFB 5Kg Front Loading a Fully Automatic
Washing Machine but the shopping site was not delivering the
machine. The consumer received the machine on 2-12-2006 when
Kenya Star Tea - Refunds
full amount with interest
Rajesh Garg (9988148795)
by this company of his hard earned money. ICRPC wrote to the
Commissioner of Police, Cochin and the consumer immediately
received full refund from Kenya Star Tea on 2-12-2006.
Lombard General Insurance: Gave
policy after denial
14) Dr. Narendra Pancholi of Gaziabad
(9911188358) applied for insurance policy with ICICI
Lombard General Insurance Co. Ltd. The company deducted Rs.
25,402 from consumer's account and said that they cannot give
policy to him as he is a doctor ! When ICRPC asked if the
company has lost its senses, the consumer immediately got his
policy on 14-12-2006.
Air Deccan - Refunds
Rishi Ranjan (9891065364) of New Delhi received full refund
from Air Deccan Airlines on 18-12-2006, when ICRPC took up the
issue with the company head.
Trans Asia Carpets: Refunds Provident Fund principal
16) Mr. Anil Mahale received full refund of
his PF contribution amount on 26-12-2006 when ICRPC wrote to
NOKIA Limited: Replaces handset model 6708
17) Mr. Raj Pradhan (0130-2366558) had
given his handset three times to HCL Nokia Care but the
handset still had defects. Nokia was not responding properly
to his requests. The consumer received a new handset
against his defective handset model 6708 on 30-12-2006 when
ICRPC wrote strongly to the company head.
course fees for GNIIT and pays compensation
18) Mr. Sanjeev Chaudhary (
of Bangalore paid 19,500 for GNIIT
course. The classes were not held properly and the institute
was not refunding the money. ICRPC helped the consumer to file
a case in the consumer court where the consumer got relief of
full refund on 4-1-2007 with compensation of Rs. 10,000
against mental agony and Rs. 5000 as legal costs.
Indiaplaza shopping - Refunds
full amount + compensation
Parshottam Rathal (9812013042) of Rewari had placed an order
for Rakhi and sweets to be delivered to USA. The order was
neither delivered nor the money refunded. The consumer
received full refund with compensation of Rs. 1000 on
13-1-2007 from the company, on ICRPC's request.
International: Refunds amount against defective
20) Mr. Advait Anaspure (25861927) of
Mumbai had bought Nokia handset model 8125 for Rs. 19,194 and
octroi Rs. 966. The handset was defective and the company was
not responding. ICRPC took up the matter with higher
authorities and the consumer received full refund on
Panchal Chairs and Furniture: Delivers wardrobe
21) Mr. Raja Bandyopadhyay (
placed an order for wardrobe, which was not delivered as
scheduled. ICRPC sent a notice to the shop, and the consumer
received the wardrobe the next day on 14-1-2007.
TATA AIG Insurance - Refunds
V. Hansrajani of Mumbai (Tel. No. 9820332313)
2927 as premium for Maharaksha Plan for mediclaim policy. The
company neither delivered the policy nor refunded the money.
The consumer received full refund on 16-1-2007 from the
company, on ICRPC's request.
Builders, Andheri (West): Lost case in consumer court
23) Mr. Rajesh Sukhatankar (25861927) of
Mumbai had bought a flat in a building constructed by Mr. Amir
Alo Tharani of Oceanic Builders. The builder gave the flat to
another person. ICRPC sent a notice to the builder. Receiving
no response, ICRPC helped the consumer to file a case in the
consumer court. The court ordered the builder to deliver
peaceful possession of the flat with compensation of Rs.
Holiday Homes Pvt. Ltd.: Refunds money
& Mr. Vishwajitsinh H Gohil of Bangalore (9900120023) of Mumbai had applied
for membership of Highland Holiday Homes Pvt. Ltd. and paid Rs.
33,000 through credit card with an assurance from there will
be rental facility enabling the consumers to get Rs. 1500 per
day on holidays rented.
This turned out to be a fake promise. ICRPC sent a notice to the
company and asked for immediate settlement. The consumers
received full amount on 9-2-2007.
Prulife: Issues insurance policy
25) Ms. Savitha Nayak had
bought insurance policy from ICICI Prulife. The company did
not gie the polivcy despite taking all the payments. The
company did not respond to the consumers letters and e-mails. ICRPC
wrote to the company head and the consumer got the policy on
Macmillan India Limited
had ordered for some books. The
company delivered different books than what were orderd and
was not responding to consumer's complaint.On ICRPC's request
the company exchanged the books.
HDFC Bank - Refunds
Mohit Soral of Dubai (Tel. No. 0097143593716) got
approval number 523002929 for loan of Rs. 9,15,000 for a
property costing Rs. 1,00,000=00 at Jaipur. The consumer paid
Rs. 1,50,000 to the builder s booking and cash premium of Rs.
4,85,000. Processing fee of Rs. 6050 was also debited
from the consumer's NRE account. On 19-1-07, HDFC
informed the consumer's mother in Jaipur that the loan will
not be given. The consumer lost Rs. 1,50,000 paid
advance to builder, 4,85,000 paid as cash premium, and 6,050
processing fee. ICRPC
sent a notice to the HDFC Chairman and the consumer received
refund of the processing fee.
Technology Pvt Ltd: Refunds course fee
V R Kannan joined ETIL course with Adept Technology Pvt
Ltd, Chennai. As the classes did not start as scheduled the consumer asked for
refund. The institute was not ready to give full refund. ICRPC
sent a notice to the institute and the consumer received full
refund on 2-4-2007.
Gate Properties Ltd: Refunds Provident Fund principal
29) Mrs. Archana Naik and Mr. Ravindra Naik
of Bangalore (9845902146)
complained to ICRPC that the parking area belonging to them
through registered agreement, has been sold to someone else
and the builder was not responding to their complaints. ICRPC
wrote stern letter of taking severe action, and the builder
immediately gave the peaceful possession of the parking to the
consumer on 12-4-2007.
NOKIA Limited: Replaces handset model 6708
30) Mr. Amit Jain was sold a defective
handset, which was not being replaced by NOKIA. The consumer received a new handset
against his defective handset from Green Park Center, New
Delhi on 17-4-2007.
ICICI Bank - Refunds
full amount with interest
Ruchira Tripathi of Mumbai (9892024706) applied for opening a
joint savings account on 7-2-2007 in ICICI Backbay Reclamation
Branch, Churchgate.and deposited Rs. 52,000=00. The bank did
not activate the account for many months, did not refund the
money back, and did not even respond to consumers letters.
When ICRPC served a notice upon the Chairman of ICICI Bank, Ms
Anuradha Sharma of ICICI Bank and two colleagues personally
visited the consumer on 16-4-2007 and paid refund of Rs 5200
to the consumer along with compensation of Rs 1050 as token
compensation for the incidental expenses and FDR interest @
4.5% for 69 days.
Gas (LPG) India Pvt. Ltd.: Refunds against defective
Srinivas from Mumbai (Tel. No. 24946680 / 9322842831) The
consumer booked for refill on 7-9-2005 at Pure Gas Shop No. 81
at Shivam Complex, Sector 19, Vashi. The cylinder
was delivered with a defective washer due to which there was
substantial leakage of gas. The company was not ready to
replace the cylinder as most of its contents had emptied. ICRPC
issued a notice to te company and te company refunded the full
amount with compensation for mental agony.
Bank Limited: Refunds FD maturity amount
33) Miss. Nisha
Mangal of New Delhi requested
the bank for premature payment of her Fixed Deposit on
28.03.2007, but the bank did not credit her account with the
reason that no records were available in the bank's new
systems, and they have no time to see through their old
system. When ICRPC wrote a stern letter the bank
credited the complainant's savings account with the proceeds
of the FDR on 19-4-2007.
Technologies: Transfers PF as required
34) Mr. Anil Khalsa joined Wipro
Technologies, Bangalore and wanted his PF to be transferred to
his present company from his old employer, the Cognizent
old employer was not responding till ICRPV wrote to them and
immediately the PF was transferred on 25-4-2007.
German Airlines - Refunds due miles
Mr. Jatin Madan of New Delhi (9971463473) had
accumulated 90,000 miles on Lufthansa German Airlines and
for 3 tickets to Dubai. When he applied for cancellation of
these tickets, he received only 30,000 miles while the rest of
the 60,000 miles were pocketed by the airlines. ICRPC sent a
legal notice to Lufthansa German Airlines
and the grievance got settled on 6-5-2007.
Amro Bank - Refunds
late fee charges
Mr. Suresh Chaudhary of Faridabad (9871988884) has
account in ABN Amro Bank (India). The bank did not send
account statement for month of October 2006 for the consumer's
credit card no. 5415 3823 2102 9936. The bank's staff had
collected Rs. 1000 on 11-11-2006 and Rs. 335 in Feb 2007. The
bank sent GOONDAS to threatened the consumer and manhandle his
sent a stern legal notice to the Chairman of ABN Amro
Bank (India) questioning him about his goondagiri and rapist
attitude. On 7-5-2007 the bank waived off the late fee charges
and the consumer was given proper statement of accounts which
he duly paid and the matter was settled.
- Bharati Cellular Limited: Reactivates
Sandeep Bhandari (9928280000) of Jaipur had Airtel number
that was barred on 29-4-2007 without any reason. Even
after 250 hours his connection was not started when he
contacted ICRPC. The connection was activated on 11-5-2007
soon after ICRPC sent a letter to the company.
Trip India Pvt. Ltd.: Refunds excess amount
Mr. Srikanth Turlapati of Bangalore (9980540057)
had booked air ticket through MakeMy Trip India Pvt.
Ltd. for Rs. 4,700=00 but the company deducted Rs. 5,500=00
from the credit card account of the consumer and was not
responding. ICRPC sent a notice to the company and the excess
amount was immediately refunded to the consumer on 20-5-2007.
Ltd.: Delivers the missing
Mr. Manoj Kumar Tudu of Howrah (033-26541412)
had bought an air conditioner. There was no remote
control in the box. The dealer and the company were not
providing him the remote hence the unit was useless. ICRPC
sent a legal notice to the company and the dealer Capital
Electronics sent a remote to the consumer on 2-6-2007.
BSNL: Shifts the telephone after 7
Krishna Prasad of Bangalore (9980160245) applied for shifting
the broadband services locally at Kundanahalli on 4-12-2006
but the company did not do the needful. The consumer contacted
ICRPC for help after six months of waiting. The connection was
transferred on 4-6-2007, within a day of sending notice by
Infocomm Ltd.- Refunds
Sudarshan Srinivas of Navi Mumbai (Tel. No. 32402429)
bought a connection and Nokia cell phone from Reliance
Infocomm Ltd. The cell phone was defective and the
company shed off their responsibility of getting it repaired.
Nokia service center told the consumer that the handset sold
by Reliance was out of warranty (despite the warranty term was
not over). The consumer got frustrated making rounds of these
two companies and complained to ICRPC. When ICRPC sent a stern
letter to Chairman of Reliance Infocomm Ltd.; the
handset was immediately repaired and all interim charges were
also waived off.
Insurance - Refunds
late fee charges
Mr. Mohan Raj V
received accident policy no MRP 25000009734 instead of
mediclaim policy. When he discovered that the policy given is
wrong, he asked TAYA-AIG to cancel the same and refund his
amount. The company was not responding for seven months till
the consumer complained to ICRPC. The defective policy was
cancelled and money was refunded to the consumer on
NOKIA Limited: Replaces handset model N-3250
Deven Ture (9819466167) was sold a defective
handset, which was not being replaced by NOKIA. The handset
was repaired by HCL center and still had same problems. The
consumer was even asked to buy a new battery for the new set.
On intervention of ICRPC, new handset was given to the
consumer on 26-5-2007.
Assist India Insurance - Pays
the balance mediclaim
Md. Shahid Ansari of
Bangalore (9901166331) filed mediclaim no. 1039383 for
Rs. 22,793=00 but the company did some blunder and was
avoiding to pay in full to the consumer. Rs.13,293
had been settled under Claim Number 1039383 but balance amount
was not given. In response to ICRPC notice to the company, a
new new claim No.1128724 was generated, and the balance amount
Rs.6,707/- is was paid to the consumer on
Insurance - Refunds
R Deshpande of Bangalore (9886533378) had
subscribed to health insurance policy for three members of his
family on 26-7-2006 for Rs. 4446 but he
received only one policy for himself. The company failed to
send the other two policies. The company was not
responding, hence, the consumer complained to ICRPC. Full
amount was refunded to the consumer on 5-7-2007 in
response to ICRPC notice.
Limited: Delivers the FREE TV tuner card
agat (9898333570) purchased
a HP Laptop Model No: DV2122tu having offer of free TV tuner
card. As required in the offer, the consumer sent a DD of Rs.
500 to HP Redemption Cell, but the company did not send the TV
tuner card. On
intervention of ICRPC, the TV tuner card was dispatched on
25-7-2007 through Blue Dart courier consignment no. 11649085383.
Shopping: Redelivers flowers
Agrawal (9900829000) of Bangalore
placed order no 4008042 with rightflorist.com through
Rediff Shopping for delivery of roses and a teddy bear. But
some other flowers without fragrance were delivered. ICRPC
sent a mail to the company and fresh flowers were re-delivered.
Limited: Repairs and delivers handset
Ashish Yadav (9999119678)
his one month old NOKIA handset for repairs, but the company
kept on delaying the date of delivery of repaired handset. In
response to e-mail by ICRPC, a new handset was delivered on
Contractor: Refunds full amount with fear of
received order from Consumer Court, Thane against the
building Contractor to complete
the unfinished work in her flat at Brindavan Society, Thane
within 1.5 months from the date of passing the order, and on
failing to do so, he should pay the consumer the sum of Rs.
first arrest warrant was sent to the police station on 4-6-
2007, when police did not do anything, second arrest warrant
was issued but not sent by the Registrar and his assistants
from Thane Consumer Forum. When the assistant was asked on
20-7-07 (date of hearing), she had no reply for the same. Also
the judge tried to cover the matter saying that staff was not
sufficient and made another arrest warrant to be sent. When
the Registrar was asked why they had not sent, he gave some
lame excuses to consumer. When the consumer showed her
helplessness to ICRPC, and complained the corrupt practices in
Thane Consumer Court, ICRPC spoke to higher authorities, and
on 24-7-2007 ICRPC informed the consumer of further steps to
take. the consumer received Rs. 55,000 on 14-8-2007.
Cellular Limited): Pays Rs. 5000 + free flight
Niren Thomas of Bangalore (080-25470209) firstname.lastname@example.org
Rs. 300 as security deposit, and paid Rs. 100 or the SIM card
on 1-1-2006 as per terms under Free Flight Offer of Airtel. The
did not give the application form for free flight offer to the
complainant in order to avoid giving the free offer. The consumer
filed a complaint with ICRPC who immediately sent a notice to
the company. The company did not respond
to the notice, therefore ICRPC further helped the consumer to
file a case in the consumer court. On 7-9-2007 the consumer
received an order from Consumer Court against Airtel asking
them to pay Rs. 5000 + refund of security deposit + delivering
free flight tickets.
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