Few interesting grievances solved by
3 of success stories
wins case (Dec 2008)
Krishnaprasad Menon (Tel. No. 9869007516)
won a case
against Padmavati Electricals, Dombivli, Mumbai against
Bank: refunds amount
2) Mr. Rajendra Parab (Cell: 9004350558)
got his Rs. 1370 refunded on 19-1-2009 as soon as Barclays
bank received the notice from ICRPC
Bank: refunds BPC membership fee
2) Mr. Sunil Gadgil (Cell: 9371773873)
got his Rs. 5000 refunded on 21-11-2008 as soon as Barclays
bank received the notice from ICRPC against their illegal
deduction of Barclay Priority Circle Membership fee of Rs.
5000 which was forced upon the consumer.
n Oak: repairs sofa set
Henry Jones D. of Bangalore (Tel. No. 9448091613) whose sofa
set was denied repairs by the company despite being under
warranty, was immediately repaired by Oak n Oak of Bangalore
on 4-1-2009 upon receiving notice from ICRPC.
Air Deccan - Refunds
airlines was not refunding his money after cancellation of
Sandeep Sheth of Coimbatore (Tel. No. 641025) received full refund
of Rs. 2,849 on 2-1-2009 from
the company after we issued a notice to the company on
Airlines - Refunds
Ms. Monalisa Mukherji of Mumbai (Cell: 9821582444) received
back her Rs.
on 15-12-2008 from Indian Airlines when ICRPC served notice to
the airlines for not booking the tickets for the scheduled
time as asked by the consumer.
Axis Bank - Refunds
Mr. Sanghvi's (firstname.lastname@example.org)
account was debited illegal interest and the service tax on
his axis bank credit card for Rs.1,291.68/-. On ICRPC request
the same was refunded back in December 2008.
mobile phone - Repaired
Mr. Hitesh Kumar of bangalore (Cell:9886785284) gave his
cellphone for servicing to HTC on 5-11-2008. There was delay.
When ICRPC wrote to HTC, they immediately brought in the
required part, repaired the handset and delivered to consumer.
BSNL: Connects the dead phone8) Mr.
Sanjeev Raj Goyal of Mohali (0172-5090801) complaint to ICRPC
regarding disconnection of his phone number 1725090801. The service was
restarted on 1-12-2008 when ICRPC wrote to BSNL.
Flight Courier: Delivers the lost consignment
no: LB 0413716 dt. 05-11-2008 in the name of Satyajit Deb
was booked from Mumbai for Shillong by Mr. H. Bhowmik of Mumbai (email@example.com),
but it was lost and remained undelivered. Upon ICRPC's
intervention the same was delivered on 26-11-2008.
Plaza Shopping - Refunds
Ms.Vandana. R's ordered for " Sony Handycam DCR DVD
710E" vide order no 050820080381dated 5 Aug 2008 on
Rs.16530.00. When the unit was not delivered, ICRPC ordered
the company for refund. The amount was credited back to
Ms.Vandana's credit card account on 5-9-2008 along with
Indiaplaza gift certificate for Rs.500 as compensation.
Telephone - Corrects
the wrong plan
Mr. Ketan Shetty of Mumbai (Cell: 9821431552) complained that BPL
has not shifted his account from corporate account to the
individual plan despite submitting his documents three times and
complaining many times. On
receiving notice from ICRPC the BPL company immediately did the
needful on 20-11-2008.
Sony LCD TV
Mr.Saravana Kumar of Mumbai (Cell: 9819367951) complained against
NEXT Retail India and Sony
for giving him a defective Sony LCD TV on 6-4-2008. Replacement
was done on 25-9-2008 on intervention of ICRPC.
Mr. Ashutosh Pathak of Kanpur (Cell: 9415540881) bought a computer
Computers, Kanpur on
22-8-2007, The company replaced the defective Motherboard,
CPU and RAM under warranty, on receiving ICRPC notice.
Sony Ericsson Mobile:
Salini Patnaik of Thane (Cell: 9820160496) bought Sony Ericsson
handset W 580i on 30-10-2007 from Mango Stationary Pvt. Ltd. which
was defective. The company was not replacing the defective
handset. ICRPC served a notice, and the company delivered a new
handset with all accessories on 14-9-2008.
Limited: Repairs handset model 6300
Mr. Amit Jain of Pune (Tel. No.
09921971982) received a new motherboard for his handset Nokia
6300 on 12-9-2008 when ICRPC wrote to the company.
Airways: Compensates for baggage loss
Vinod Chandran of Bangalore (Tel. No. 9980084663) travelled from Bangalore
to Florida by flight BA118 and BA0209 dated 14-6-2008. His two
bags that were missing and delivered to him on 17 and 19 June 2008.
The consumer spent Rs. 26,000 towards buying the necessities that
were a requisite for attending the tennis coaching in the USA. The
consumer received received
full refund of Rs. 26,000 on 1-9-2008 when ICRPC wrote to
Godrej: Replaces defective washing
C M Sobhanan of Kerala (Cell: 09447138439)
purchased your washing machine on 24-8-2006 from Quilon
Radio Service, Kochi.
There was defect in machine that could not be repaired due to
unavailability of spares.
The company was
neither replacing the defective machine or repairing the
same. ICRPC served a notice, and the company delivered a new
model of the washing machine on 28-8-2008.
Cutpiece Centre, Chembur, Mumbai: Refunds money
18) Mr. Rajesh K Shetty of Mumbai (Tel. No.
9819655239) bought two umbrellas from your shop for Rs. 288 that
were found defective. The shop refused to exchange the defective
umberallas. On receiving ICRPC notice the shop not only refunded
thae amount of Rs. 288, but also paid compensation of Rs. 500 on
Pacific Airlines Refunds amount
Niren Thomas (080-25470209) of Bangalore cancelled his
ticket no W314M1, but the airlines was not refunding the
amount. ICRPC sent a notice dated 24-3-2009 and the consumer
received a refund of SGD $ 349.88 to his credit card account.
company sold an information CD that did not have latest
information as boasted by them. When a notice was sent to them
by ICRPC, the company refunded the amount of Rs. 21,500 to the
consumer Shree Agronomic Projects Pvt. Ltd. of Kolkata
(Tel. No. 40086488).
AMRO: cancels card removes name from CIBIL
Mr. Virendra Bhanot was assured of removal of his name
from the CICIL list and cancellation of his credit card when
ICRPC issued a notice to the ABN AMRO bank against the
harassment it did to him.
Dharamraj Yadav of Mumbai (Tel. No. 9867986754) received full refund
of fee from Arena Multimedia
after we issued a notice to the institute on 25-3-2009 for its
failure to conduct classes properly and not fulfilling the
Bhogilal West End: Refunds amount
23) Mr. Ramesha Sesha of Mumbai (Tel.
No. 9820629939) received full refund of Rs. 12,500 against our
notice dated 25-3-2009 to
C Bhogilal West End,
Vile Parle for supplying a defective Zero-B water purifier.
Limited: Replaces handset model 7210
24) Mr. V J Antony Joshuva of Chennai
(Tel. No. 09790994090) has
received a new handset Nokia 7210 Super Nova against his defective handset on
20-3-2009 when ICRPC wrote to the company.
CLUB CEDIT CARD FACILITY CANCELLED BY ICICI
received hundreds of complaints from consumers across India,
maximum from Bangalore against cheating activities of Country
Club. This company used to show big dreams and used to collect
lakhs of rupees from consumers. It used to promise free air
tickets, fre holiday, free plots, free memberships in spa,
etc. But everything was fake. This company was enjoying credit
card sweeping facility from various banks to cheat the
consumers. On 21-1-2009, ICRPC wrote to the CEO, ICICI Bank
with the list of people CCIL has cheated. ICICI bank
immediately withdrew the credit card sweeping authorisation
facility and confirmed to ICRPC vide their letter no. CSQG/6787/2008-09
dated 26-3-2009 that EDC machine has been removed from The
Country Club of India Ltd., Bangalore.
ORDERS COUNTRY CLUB OF INDIA LTD TO REFUND MONEY
Prashanth Kumar Bekal of Bangalore (Cell: 9448287382) won his
case against Counrtry Club of India Ltd., Bangalore in the
District Consumer Court in Bangalore. The court has ordered
vide order dated 25-3-2009, that Mr. Rajeev Reddy, CEO of CCIL,
should refund Rs. 1,25,000 with interest @18% pa from date of
payment, Rs. 10,000 as compensation to Mr. Bekal. ICRPC had
prepared the case and guided Mr. Bekal to fight his case
against this cheater.
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