Few interesting grievances solved by
4 of success stories
International Ltd: Defective washing machine
Mr. Sanjay Sharma of Mumbai (Tel: 25704757) was
supplied defective washing machine model FA-71by
Videocon on11-11-2005. The machine developed
faults three times in one year, and many of its
components failed. The company was not ready to
replace the machine. Every time when there was a
complaint, the company insisted on repairs. The
consumer finally contacted ICRPC for help.
Strong action of ICRPC against the higher
authorities in manufacturing unit of Videocon
got immediate replacement of the old machine
with brand new unit for the consumer on
Company: Chairman arrested for duping investors
Traced the absconding Chairman, Mr. Rajesh
Jaiswal of Srushti Group of Companies. Our NGO
assisted the Mumbai Police for his arrest at
Lucknow. This person was absconding since 5
years after committing financial fraud. The
properties of the Srushti group are being
attached through the court. The investors will
get their money from the sale proceeds of these
Computer Institute: Refund of fee
Full course fee refunded to Parminder (Tel. No.
0130-2241642/2242651) from APTECH against
consumer complaint for their low grade
educational services. The case was filed at
Sonipath (Haryana) but was withdrawn due to out
of court settlement through our notice.
Pacific - Hewlett Packard: Refund and
Self employed computer user at Sagar (MP), Mr.
Mukesh Malaiya (Tel.No. 07582-23496) wins battle
against Goderej Pacific (agents in India for
Hewlett Packard) and receives Rs. 15 lakh as out
of court settlement.
Non delivery of flat
Property buyer, Mrs. Anjali Chaudhari (Tel. No.
25364753) of Mumbai gets her money back from the
estate agent at Gurgaon (Haryana) who was not
delivering the flat to her even after full
payment. We took action through the police and
the matter was solved within two months.
- Thane: Refund of excess charges
Telephone user gets refund for excess money
charged by MTNL Thane, and receives compensation
for mental agony and harassment.
Shop: Refund against defective item
Miss Delia Antao of Nirmala Niketan receives
full refund against our notice for a defective
item sold by New Bombay Chemists, Mumbai. The
item did not have manufacturer's name and
address printed on the packing.
- Hindustan Petroleum: Connection sold
LPG gas consumer receives a new gas connection
from the Chairman, Hindustan Petroleum Ltd.,
Mumbai as a result of action taken against the
dealer of HP who mischievously sold the
complainant's consumer number to someone else.
Enterprises - Electronics showroom:
Did not deliver gift
Refrigerator buyer receives compensation from
Ishwar Enterprises, Thane when they did not
supply the gift item with the Whirlpool
refrigerator as promised through their
Railway: Refund for late running of train
Train passenger gets full refund of the railway
fare due to late running of train.
Mukhi Classes: Refund of tution fee
Student of Vijay Mukhi classes, Anisha Mehta
(Tel. No. 28076777) of Mumbai got full refund of
the fees through our action when she was not
satisfied by the standard of teaching by Mr.
Vijay Mukhi and when Mr. Vijay Mukhi refused to
refund her fees.
Sales - Home appliance showroom: replacement of
Quintin D' Souza (Telephone No. 26556480) of
replacement of his defective LG 200 lts.
refrigerator from Vijay Sales, Mumbai.
- Depository: Refund of money
Sanjit Chatterjee (e-mail: firstname.lastname@example.org)
receives refund of his money against complaint
regarding poorly functional stock direct account
of Stock Holding Corporation of India Ltd.
Shop: Non delivery of goods
Akiko Masutani of Japan (e-mail: email@example.com)
receives her merchandise through our action
against the e-commerce website that did not send
her the goods even after collecting full advance
Refrigerator: Repair of fridge
Mrs. Sarita of Mumbai receives immediate
attention towards long pending repairs regarding
her Godrej frost free refrigerator. Action was
taken immediately by Godrej against our notice
- Thane: Frequent disconnections
Hundreds of telephones of MTNL frequently
remained out of service for short periods in the
month of March 2003. The issue was taken up with
the MTNL and the problem was solved. Mr. S. N.
Channi (SDE) (Telephone No. 25891000) from MTNL
office at Thane visited Mr. Arun Saxena
personally on 16-4-2003 to express his regrets.
Insurance Company Ltd.: Medical claims
Anitha Bommanaveni of USA (e-mail: firstname.lastname@example.org)
complained to us regarding non-refund of medical
insurance claim of her mother Mrs. Kalavathi
Puli (Tel. No. 0870 - 2431867) residing at
Warangal, from United India Insurance Company
Ltd., Chennai. The Manager Mr. Subir
Bhattacharya vide letter dated 25-3-2003 agreed
to settle the claim of the consumer immediately
after the company received our notice. The
complainant received Rs. 2.28 Lakhs on 16-6-03
as full and final settlement.
Mr. A. G. Godbole (Tel: 079-7461922) of
Ahmedabad, complained to us about non-transfer
of his post office fixed deposit from Bhilai
(MP) to Ahmedabad. Through our intervention the
deposits were immediately transferred to the
concerned branch on 12-3-2003.
College: Charging higher tution fee
Mr. Hitesh P. Kakadia (Tel: 0253-2519108),
student of Mahatma Gandhi Vidyamandir's Dental
College and Hospital, Nashik, complained to us
that he was being forced by the college
principal to pay a fee of Rs. 2,31,000 while the
prescribed fee was Rs. 86,000. Our notice to the
principal had immediate effect and the correct
fee was requested to be paid.
Star Tea: Refund of dealership
Mr. Prashant Desai (Tel. No. 0232-2236311) of
Kolhapur invested with Kenya Star Tea to get
agency for selling their tea. The company
vanished, duping the investor. Mr. Prashant
Desai complained to us, and within a year we
located the owner of the Kenya Star Tea at
Chennai. We informed the Chennai police. With
the help of Chennai police, on 26-9-2003, the
consumer got his full refund with interest
Chem Ltd. Fixed Deposit: Refund of maturity
V. Mirji of Thane received full refund of his
matured fixed deposit amount after we issued a
notice to Snow Chem. Ltd.
Ericsson: Replacement of defective cell phone
Manish Kumar of Mumbai received a defective Sony
Ericsson T-100 mobile phone handset. The dealer
PUPA (customs notified shop) refused to replace
the defective set. On our intervention, the
dealer replaced the defective unit with new box
Discoloration of saree
Miss. Sunita Bhandari of Chennai gave her sarees
for drycleaning after confirmation from the
drycleaner that the sarees will not be harmed by
drycleaning. Two sarees got faded and
discoloured. The drycleaner did not compensate
for the loss incurred to the consumer. We helped
the consumer to file a Consumer Complaint with
the District Forum at Chennai.
Chartered Bank: Refund of excess charges
Standard Chartered Bank at Mumbai, deducted the
EMI amount from the savings bank account of the
consumer, Mr. Prabir Chetia, even after he
submitted necessary papers for foreclosure of
this loan account. Our notice to the bank
resulted in refund of Rs. 3,000 to the consumer
Trust of India: Non receipt of dividend
Mrs. Varsha Pandey of Sagar (MP) did not receive
her revalidated dividend from Unit Trust of
India since February 1998. Repeated reminders
did not fetch any results. When the consumer did
not receive the cheque even after five years,
she complained to us. The consumer received the
amount within 30 days after we issued notice to
UTI in August 2003.
Bank: Excess EMI refund
A notice dated 6-8-2004 was sent to the ICICI
Bank by ICRPC, seeking refund of excess EMI
deducted by the bank from the consumer Mr. Arun
Pratap chattopadhyay (Tel. No.: 080-51172852).
The bank credited the amount of Rs. 21,474=00
and sent confirmation letter to the consumer on
Mrs. Meena Sharma (Tel. No. 27703352) of Nerul,
Navi Mumbai, complained to us about deficient
services by her dentist Dr. R. K. Tuli. On
receipt of our notice on 1-11-2003, the doctor
accepted his deficient services, and agreed to
redo the full treatment up to her satisfaction.
V. Mirji of Thane (W) received full refund of
security deposit from MTNL on 12-11-2003 after
we issued a notice to MTNL who were delaying the
matter and not responding to his letters.
Sewing Machine: Replacement of defective unit
C. Almeida (Tel. No. 25345957) of Thane (West)
received a new Singer Sovereign sewing machine
on 18-11-2003 from the company within 15 days
through our action. She approached us after she
got fed up with frequent and continuous repairs
for one year within warranty period.
University: Degree not delivered
Ms. Madhu Midha Roy of New Delhi did not receive
her B. Ed. degree certificate from Annamalai
University for last 10 years, even after
continuous calls to the registrar. We issued a
notice and the consumer received her degree on
8-12-2003, within 10 days of our notice.
Infocomm: Sent bills to non-subscriber
Dhananjay Pole of Hyderabad (Tel. No.
040-23225090) started receiving bills from
Reliance Infocomm even though he does not own
their mobile phone. When his efforts to contact
Reliance Infocomm to settle his grievance became
futile, he contacted us. We received a written
confirmation from Suyash Saraogi, Vice
President, Reliance Infocomm that the said
telephone number has been disconnected as
precautionary measure and the grievance
Express Transport Corporation Tamil Nadu Ltd.
State Express Transport Corporation Tamil Nadu
Ltd. (A Government of India Undertaking)
sent their Senior Officer to a consumer's house
to apologize for causing inconvenience to him
during the bus journey. This happened as soon as
ICRPC sent a notice to the SETC seeking
compensation for the inconveniences caused to
Express Transport Corporation Tamil Nadu Ltd.
Mr. S. Saravanan Ayyakutti (Tel: 0462-2552058)
traveled from Tirunelveli to Chennai by State
Express Transport Corporation Tamil Nadu Ltd. (A
Government of India Undertaking) on
25-11-2004. He asked the conductor to provide
him the front seat as it was vacant, and because
he had injury in his right leg he wanted to
straighten his leg as per doctor's advice. The
conductor was rude and did not allow him to sit
on the vacant front seat. The grieved consumer
complained to ICRPC who issued a notice to the
Chairman of SETC-TN. The Chairman immediately
sent their Branch Manager to the consumer's
house to apologize for causing inconvenience to
him during the bus journey. The officer also
promise that there will be no inconvenience to
him in future.
Panasonic Microwave Oven: replacement of
Mrs. Roshni Vaid (Tel: 022-28310681) was
delivered a defective National Panasonic
microwave oven on 7-11-2002. The unit carried a
warranty of 3 years. When the company could not
repair the defect, it stopped responding to the
consumer's calls. The consumer complained to
ICRPC and a notice was served to the company on
27-11-2004. The consumer received a replacement
with new latest model of microwave oven within
20 days of sending notice to the company.
Honda: Dis not deliver RC book
Mohan Automobiles, an authorised sub-dealer of
Hero Honda at Mumbai, sold a motorcycle to Mr.
Amit Nema and did not deliver the registration
documents (RC book). A notice was issued by
ICRPC to the dealer and the problem was solved.
The dealer also apologized for the inconvenience
caused to the consumer.
Lotto: Did not give amount to winner
Mr. Alok Mohanty complained to ICRPC that he won
Playwin lotto and he did not receive the amount.
ICRPC issued a notice and the money was
immediately transferred to the consumer's
Shoes: Refund of money
Mr. Balram Yadav (022-25700357) bought Reebok
shoes from an outlet at Powai, Mumbai. The shoes
worn-out within 2-3 months. ICRPC issued a
notice to the dealer and a credit note of Rs.
4490 was given to the consumer to buy a new pair
Indianoil Card: Wrong deduction
Mr. Satish Babu (080-26563489)
applied for Indianoil credit card through
Citibank's web-site. When the bank called him
for confirmation, the consumer instructed them
not to issue this card. But the bank still
issued the card and deducted Rs. 250 from the
consumer's account. On his complaint, ICRPC sent
a notice to Citibank who immediately refunded
of India Ltd.: Refund of matured fixed deposit
Mrs. Jalaja Menon of Navi Mumbai did not receive
the maturity amount by Cable Corporation of
India Ltd.even after surrendering the original
FD certificates. ICRPC warned Cable Corporation
of severe action. The FD maturity amount was
released and was paid on 5-3-2004.
Online Shopping: Refund of money
When Rediff.com informed the consumer Ashish
Mudgal that whatever he has ordered for is out
of stock, the consumer asked for refund of
money. The company did not refund the amount.
ICRPC sent a notice to Rediff.com and the money
Office: Fixed Deposit: ECS delay
The consumer had requested Thane Head Post
Office on 5-6-2004 for ECS facility on post
office fixed deposit (MIS). When nothing
happened for 3 months ICRPC sent a notice to
Post master General on 15-9-04 by fax. ECS
account was opened the same day with the post
office senior staff visiting the consumer's home
asking for apology.
Refrigerator: Delay in repairs
S. C. Srivastava from Pune (Tel: 020-25815592)
complained to ICRPC that under Smartcare Scheme,
Godrej collected membership fee and then did not
service their refrigerator and washing machine.
The refrigerator and the washing machine were
repaired on 15-2-05 after ICRPC served a notice
Charges excess amount
Rahul Sharma (Tel: 9892594483) complained that
Citibank received back not only full payment
from him but also extra money over that. He was
continuously being harassed by Citibank seeking
more money. ICRPC sent a notice and Citibank
confirmed vide their letter dated 3-2-05 that
the matter has been settled.
Oriental Insurance Company Ltd.: Medical claims
Mr. Balram Yadav (022-25700357) subscribed to
the overseas mediclaim services of Oriental
Insurance. He was hospitalized in Washington
Hospital in the USA and filed his claims. The
Oriental Insurance Company did not pay his
claims. When they did not respond to his
letters, he complained to ICRPC. ICRPC issued a
strict notice to Oriental Insurance Company Ltd.
The company settled the claims of the consumer
by paying his bills.
Exchange: Refunded non-delivered amount
Mr. Hasim Shroff (Tel: 26317528) of Mumbai was
to receive Rs. 43,000 from his relative based in
Dubai through the services of UAE Exchange on
26-3-2005. But the UAE exchange delayed the
delivery of money and finally on 20-4-2005 they
told the consumer that he has already received
this amount on 16-4-2005, which he never did.
The consumer approached Mr. Mohammed Afzal of
ICRPC and he issued a notice to the UAE
Exchange. The company immediately paid the full
amount to the consumer.
Bank: Debit card fee refund
A notice dated 27-4-2005 was sent to the ICICI
Bank by ICRPC, seeking refund of fee deducted by
the bank for debit card, which is supposed to be
free service. The bank reversed the yearly fee
charges on 18-5-2005.
Bank: Debit card fee refund
A notice was sent to the Centurian Bank by ICRPC,
seeking refund of fee deducted by the bank for
debit card of consumer, which is supposed to be
free service. The bank reversed the charges in
Deccan: Refund due to delay in flight
The consumer, Mr Srikanth (Tel: 9242486662)
booked for Bombay to Chennai by Air Deccan. His
flight got delayed for more than 4 hrs. ICRPC
sent a notice dated 8-7-2005 to Air deccan. Full
amount was refunded to the consumer in July
Bank: Refund of excess charges
HDFC bank deducted charges for non-maintenance
of bank account of Mr. Rahul Sharma (Cell:
9892594483) even when it was properly
maintained. A notice was issued by ICRPC and the
bank refunded the amount on 6-7-2005.
Builders: Replacement of defective flats
When the building built by Rashmi Builders of
Rashmi Housing (Mira Road) tilted, and the
builder did not do anything to make things
right, the residents complained to ICRPC. ICRPC
took action against the builder and finally the
builder has now started distributing flats and
money to the residents as refund and replacement
flats in nearby locality. Mira-Bhyander
Municipality was questioned about the lapses
when a test report was done that confirmed tilt
due to bad foundation.
Ms. Nasreen of New Delhi
(Tel. No. 9810493090)
had purchased a sealed tetrapack of Tomato Puree
of “Kissan” brand manufactured by Godrej in
Foreign material was found inside the
packet that had contaminated the contents and
caused illness to the consumer and her family.
ICRPC issued a notice dated 8-7-2005 to Godrej,
action on complaint was taken immediately.
Bank paints the consumer's door
Sarwan Kumar Baldwa (Tel.
No. 28740771) applied for a loan of
Rs.7,00,000 from ICICI Bank. But, the bank
disbursed a loan of Rs. 6,72,896 instead of Rs.
7,00,000. ICICI collected 12 EMI cheques with
calculations based on Rs. 7,00,000.
Bank's hired goons (so called collection agents)
with one Mr. Kiran jadhav visited the residence
of Mr. Sarwan Kumar Baldwa (Tel.
No. 28740771) at 10 PM on 23-7-2005 to collect
some amount (which was never due), and
scribbled nonsense with paint on his front door.
He complained to ICRPC when non of the bank
officers responded to his complaint. ICRPC came
down heavily on the Chairman of ICICI and made
them polish the main door of his residence which was spoiled by Mr. Kiran Jadhav
a representative of ICICI.
Waterproofings and Coatings Ltd
Mr.Amin Quazi complained that waterproofing in
his house done by Chirag
Waterproofings and Coatings Ltd of CBD Belapur,
Navi Mumbai 400614
was faulty, and was not being attended by them
even when covered under warranty. ICRPC sent a
notice to the company on 4-8-05 and the leakage
problem was rectified on 26-8-05.
Ms. Persis Irani complained of some illegal
deductions being made from her cellphone by
Airtel. ICRPC wrote to Airtel. The service
provider immediately credited Rs. 804 into her
prepaid card 9892131325 balance on 1-9-05.
Bank - Credit Card
Mr. V. Ramchandran from Mumbai complained
to ICRPC about unjustified charges being levied
on his credit card, and the harassment done by
the bank. When
ICRPC wrote to the higher authorities of HDFC
Bank, they waived the initial fee, late fee and
other finance charges on 3-9-05
Mr. B. G. Shetty (Cell: 9826584809) asked for
extension of validity of his recharge as the
services were not provided for many days by
service provider, he was not heard. ICRPC wrote
to the higher authorities and his recharge
validity was extended by the company on 9-9-05
considering the number of days the service was
unavailable to him.
Chartered Bank - Credit card
Mr. Kunal Pacheriwala (0422-5380407)
subscribed to Executive Credit Card of Standard
Chartered Bank who promised one night and one
day free stay at the Taj hotel and a free
medical check-up at a reputed hospital. After
the card was delivered, non of the promises were
fulfilled, therefore the consumer complained to
ICRPC who sent a notice to the bank. The matter
was sorted out on 21-9-2005.
Office - Fixed Deposit
Mrs. Manonamani (Tel.
25402476) held jointly (either or survivor)
Fixed Deposit - MIS account no. 5537 at Head
Post Office, Thane. Her husband expired in 1999.
When she approached the Post Master for refund
of her maturity amount, he refused to pay the
money. Some clerks were expecting a bribe, and
were harassing her. When Mrs. Manonmani
complained to ICRPC, a notice was issued to the
Post Master General. Full amount of Rs. 4,50,000
was paid to Mrs. Manonmani on 22-9-2005.
India Private Limited
Gunjan Gupta (Tel.
No. 033-22400202), had given her NOKIA
handset model no. 6600 for repairs to the
authorised nokia centre located at 37,
5-7-2005 vide jobsheet no. 6100038097. The
service centre collected the original
certificate of insurance from the consumer and
never returned the handset back to her.
She made many rounds to the service center and
contacted the higher authorities, but nothing
happened. Finally she complained to ICRPC. ICRPC
issued a legal notice to the Chairman of Nokia,
and warned the service center in Kolkata of
police action if new set was not provided to the
consumer. A brand new box packed NOKIA 6600 was
delivered to her at her residence on 24-9-05, on
the same day within 12 hours.
Mrs. Preeti (Cell 9819640827) paid Rs.
400 to receive the benefit offer of Rs. 50 paise
per minute usage on prepaid as advertised by the
company in media and website. Nowhere the Orange
company mentioned that the offer will be
activated anytime within 48 hours. Therefore,
without having information regarding this, the
consumer used her cell phone immediately after
refill with Rs. 400, and found that the charges
deducted were at the rate of Rs. 1.99 per
minute. Hence, she complained to ICRPC. ICRPC
sent a notice to the Chairman of Orange, and on
the same day i.e. 30-9-2005, the amount was
refunded to the consumer and the company updated
their website indicating that the facility of
).50 paise per minute will take 48 hours to come
Mr. D. B. Bagul (Tel: 9821432598) had complaint
to the Whirlpool Company on 29-7-2005, regarding
the defect in cooling (Complain No. 41573). The
company's engineer visited on 20-8-2005 and took
away a PCB from the machine. When nothing
happened the consumer complained to ICRPC on
27-9-2005. Through the notice dated 30-9-2005 of
ICRPC, the refrigerator was repaired the next
day, on 1-10-2005.
Mr. Rajeev Mahay of New Delhi (Tel. No.:
his ICICI bank card in a restaurant.
The statement for period 22-8-04 and
21-9-04 indicated a wrong entry for Rs. 575 in
the name of “Mark Agro Housing Finance”
instead of the restaurant’s name. The consumer
pointed out this mistake on 23-9-04.
On 30-10-04 the bank informed the
consumer that the entry has been corrected.
But when the consumer asked for the
payment slip, the bank was unable to hand over
the same to him. Sensing some fowl play the
consumer cancelled his card in January 2005. On
his complaint, ICRPC wrote to the bank, and the
wrongly charged amount was refunded to him on
bank- lost cheque from ATM collection box
Mr. Vivek Srivastava of Navi Mumbai (Tel.
No.:9323704286) complained that ICICI lost his
cheque deposited in the collection box, but
levied late payment charges to his credit card
account. ICRPC wrote to the higher authorities
and the bank reversed the charges levied.
Institute of Hardware Technology (IIHT)
Mr.Deepak Vasant Dalvi of Mumbai
(Tel. No. 022-28268960) and Mr.
Kathiresh R. Nadar of Mumbai (Tel. No.
9892853819) complained to ICRPC that Indian
Institute of hardware Technology (IIHT) Limited
collected Rs. 28,916=00 for G-NET Pro computer
course. The institute was not holding regular
classes, and this six-month course that started
in May 2004 did not finish even 50% till May
2005. ICRPC asked the institute to refund the
consumer's money with interest and compensation
for conducting Unfair Trade Practice. The
institute through its letter dated 28-10-2005 to
ICRPC, promised that the classes will now be
held regularly and the course will be finished
soon. They also promised that they will not give
the students any scope to complain in future.
Mr. Avnish K. Gupta from Mumbai (Tel. No. 022-
had invested Rs. 15,000=00 with BPL company for
three years as fixed deposit. The amount matured
on 14-4-2001. The company failed to pay the
maturity amount to the consumer. He wrote many
letters but nothing happened. ICRPC took action
against the company and the matured amount was
paid to the consumer by cheque no 36283 dated
28-10-2005 for Rs. 26,791=00
Collection refunds full amount against defective
R. Mendonca (Tel. No. 9820 606 785) bought
an Olympus digital camera model C-170 from Umang
Collection, A/12, Shanti Nagar, Sector 4, Mira
Road (East), Dist Thane on 6-9-2005. The camera
suffered from manufacturing
defect, and hence Umang Collections asked the
consumer to get it repaired from Laxmi Plaza.
Laxmi Plaza took 8 to 10 days to inform
that the repairing charges will be Rs. 2,200=00.
The consumer was not interested to get
the camera repaired, therefore she asked for
replacement with new piece or refund of her full
amount. The shop Umang Collections did not agree
to either replace or refund. Ating on the
complaint by the consumer, ICRPC issued legal
notice to the shop owner who immediately
refunded the full amount to the consumer on
Mr. Amarjeet Singh of London (Cell:
00447888846711) bought few items through Sify
online shopping. Few of the items were not dispatched
to his New Delhi residence. He filed a complaint
to ICRPC, who wrote to Sify. Their customer care
department informed ICRPC vide their e-mail
dated 9-11-2005 that the items will be dispatched
Mr. Bharat Kelbaikar of Mumbai (Tel. No.
paid full amount by cheque on 24-10-2005 for
booking a room at Regal Hotel, Mahabaleshwar
through their Mumbai agents Pradeep and Company
of Matunga, Mumbai.
The consumer cancelled his booking on
26-10-2005, but his amount was not refunded by
the agent for the reason that according to the
terms and condition printed overleaf the receipt
that "deposits will be forfeited if
reservation is cancelled". When ICRPC wrote
to them that their terms and conditions on the
receipt also stated that "We do not accept
cheques", then why they broke their own
rules by accepting the consumer's cheque for
booking the room. The consumer was then given a
fresh booking for other date, and was allowed stay
in the Hotel in the month of November 2005.
Cell Phone-replacement of defective unit
Mrs. Ritu Marwah of Mumbai (Tel.
bought a brand new
NOKIA handset model no. 6600 on 6-3-2005. The
unit suffered from manufacturing defects, hence
it was sent to the Nokia authorised service
centre at Marol, Mumbai on 6-8-2005.
centre was unable to repair the set and
therefore washed their hands off by saying that
the problem was due to water logging. This
information was wrong, as the cell phone was
never water logged. The company was neither
repairing the set nor replacing it with new one,
or refunding the money. The consuer complained
to ICRPC and a notice dated 19-10-2005 was
issued to Nokia, who replaced the defective unit
with new box packed Nokia 6600 on 30-11-2005.
through illegal collection agents
Ayyappan Shankaran of Mumbai (Tel. No.
56002601) had subscribed to the “Good
Health Policy” for one year i.e. expiring on
28-2-2005, but Citibank continued to charge him
for the same as was reflected in the bill of
March 2005, even when he had not renewed the
The bank also charged the consumer for “Credit
Shield Policy” for which he had never applied.
The Citibank even went to the extent of sending
“goondas” (some third class cheap recovery
agency) to harass the consumer for payment for
something which he had not even subscribed for.
The consumer had brought this to your notice of
higher authorities of the bank but they slept
over this matter and continued to harass the
consumer. Finally the consumer complained to
ICRPC. ICRPC lashed on the Chairman of Citibank
about his cheap "dadagiri" and
threatened him with severe action if he did not
stop his goondaism. Immediate action was taken
and the consumer was informed by e-mail dated
6-12-2005 that the bank has reversed the excess
Office- Delays removed, delivery van started
When ICRPC noticed that the post office at
Kasarvadavali, Thane (West) was not functioning
properly, the president Mr. Arun Saxena
personally visited the office to know the state
of affairs. The Post Office was in very bad
shape. There was shortage of staff and no proper
working place. There was a single postman to
cover an area of 16 Sq. Kms. area having 16,000
families. There were delays in distributing
telephone and electric bills. The post man had
to wait for hours on highway to collect mail
bags sent by head post office through state
transport buses plying on this route. ICRPC
issued a notice to the Post master General and
also highlighted this issue in the newspapers.
This resulted in plying post office van to bring
letters, and the delivery was speeded up with
appointment of additional staff.
DVD Home Theatre: Dealer delivered old set
instead of new
Mr. Mark John Gaitely of New Delhi (Tel:
011-52747125) purchased Sony DVD Home Theatre
from the Sony's authorised dealer New Berco
Electronics, Shop No. G-5 & 7, Main Market,
Dwarka, New Delhi. The dealer delivered used
second hand set instead of new one. When the
dealer and the company failed to replace the set
the consumer contacted ICRPC. Action against
Sony resulted in immediate replacement of the
old set with a new piece on 11-12-2005.
Bank: Misleading information on website
When Arun Saxena (Tel: 9819598004) visited the
UTI website and saw their offer Fly Kingfisher
by online refill of Orange pre paid, he
participated by refilling his cellphone by Rs.
230. But when cellphone was not recharged for 2
days he enquired with Orange. They had not
received the payment while the UTI website
confirmed the payment transaction. On
investigation it was found that the process of
refilling through internet from UTI website
generates a pin number. This PIN number is to be
used to complete the procedure for refilling.
But such a crucial information was not given on
their website. Strong letter to their Chairman
resulted in immediate disclosure of correct
procedure on their website on concerned pages.
Service Provider: False promises
Astha Ojha (Tel No.: 044-52036654) subscribed to
broadband through Drishti Systems Pvt. Ltd,
Kakaguda, Secundrabad. The service provider gave
false promises that their services have 5 Hrs
back-up and their connection will never be down
by more than 4 hours. But their promises failed
when the broadband connection had frequent long
hours of disruption. ICRPC issued a notice to
the service provider and he refunded the full
amount on 4-12-2005.
Gas Agency: Delivered cylinder after 12 days
with earlier bill date
Mr. Meyyappan of Hyderabad (Tel: 23815562)
booked refill of gas cylinder with Banjara Gas
Agencies, Yousugguda, Hyderabad on 19-9-2005 at
10 am vide booking number 5866. The gas cylinder
was not supplied till 30-9-2005 (i.e. 12 days)
despite the gas company's claims that they
deliver within 24 Hrs. The cylinder was
delivered on on 1-10-2005 against bill bearing
date 22-9-2005. When ICRPC took action against
such a severe Unfair Trade Practice by the gas
company, Banjara Gas Agencies owner immediately
agreed to pay compensation to the consumer.
Bank: Did not credit the deposited cheque amount
for 4 months
Dr. kamalavenkatesh of Aurangabad (Tel:
9822629964) deposited a cheque no. 907116 drawn
on Canara Bank on 3-8-2005 to be credited to his
account. When it did not get credited till
3-12-2005 (four months) despite repeated
complaints to the bank, he approached ICRPC.
Immediate action by ICRPC set things right
within a week, and the amount was credited on
8-12-2005 by ICICI Bank.
Deccan: Flight went away before time
Mrs. R. Hema of Mumbai (Tel: 9820300577) booked
for Chennai to Mumbai flight scheduled for 5:45
Hrs on 14-10-2005. The flight time was clearly
printed as 5:45 Hrs. on their air ticket. When
Mrs. Hema reported at 5:10 Hrs. she saw the
current status on the indicator as "Bording".
She missed the flight as it flew away before
time. Air Deccan denied any refund as saying its
not their policy to refund. Fed of running
around for 2 months, Mrs. Hema contacted ICRPC,
who took action against Air Deccan and full
amount was refunded to Mrs. Hema on 10-12-2005,
within a week of action.
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