SUCCESS STORIES 

Consumer Complaints resolved by sending legal notice by ICRPC in 2021

Telephone numbers of consumers are given to prove that the listings are all genuine and not fabricated. Some of the telephone numbers may have changed. The list is just an example, we cannot list all the many thousands of issues that were settled through ICRPC..

Dhandeep Enterprises refunds money

1) Mrs Usha Pillai from Thane (Cell: 8169969016) bought IFB machine that developed defect. Dhandeep Enterprises posed as authorised service centre and cheated the consumer by changing the motor for Rs 5,265 and then intending to change the water pump for Rs 6,000. Later when the real authorized engineer visited, he informed the consumer that the defect has nothing to do with pump or motor. ICRPC helped the consumer to get refund and compensation of Rs 17,140 on 2-12-2017. 

ICICI Lombard General Insurance Co Ltd settles claims

2) Mr Rakesh Joshi from Ambala  (Tel. No. 8955097464) complained that the insurance company accepted the premium to cover him against hospitalization but rejected his claims of rs 82,301 vide email dated 27-10-2017. ICRPC sent a notice dated 3-12-2017 and the insurance company settled the claim as confirmed by the consumer vide his email dated 15-12-2017.

Direct Admission, Bangalore refunds full amount

3) Mr Vivek Jaiswar from Mumbai (Tel. No. 7738808711) complained that Direct Admission located at Gandhinagar, Bangalore had collected Rs 25,000 under lure of getting him admitted to medical college and called him to Bangalore and tried to extract Rs 60 Lakhs under guise of getting him admitted to Oxford Medical College. The consumer was denied refund when he asked for the same. ICRPC wrote sternly to the Managing Director of Direct Admission and the full amount was refunded by them as confirmed by Direct Admission vide their email dated 12-1-2018. The consumer did not even bother to inform us that he has received the amount.

National Insurance Company pays claimed amount

4) Ashwani Prasad Chowdhry (Cell no 9804979622) complained that he has not received medical claims for his wife surgery. On mediation, National Insurance Company reimbursed the amount of Rs 37,345 as confirmed by them vide their email dated 17-1-2018.

United India Insurance Company refunds excess amount received

5) Mr Rajender Kumar (Cell 9000000620) complained that he had paid premium amount two times for the same policy to United India Insurance Company. On requesting the cmpany, the company immediately refunded the amount as conformed by the company vide their email dated 19-2-2018.

Dish TV learns to behave well with clients

6) Mr Pravin Tiwari (Cell no 7977775390) complained against the rude staff of Dish TV and that his problem was not being solved. On requesting the higher authorities the problem was solved as confirmed by the consumer vide his email dated 3-3-2018.

Narayana Group of Schools

7) Mr N T Sriraja from Chennai (Tel. No. 9962070097) had paid Rs 51,000 for admission to Narayana Group of Schools, Chennai. He complained that the principal Ms Gayathri of Narayana Group of Schools had been very rude and unconcerned when he approached for refund of the amount as his child did not chose to study in this school. ICRPC wrote to the Managing Director of the school and the full amount was refunded to the consumer on 20-4-2018.

Sparkle Avenue CHS settles the issue

8) Mr Rahul P K Sharma from  Pune (Cell: 9049690564) had complained against Chairman, Sparkle Avenue CHS Ltd, Pune that society records are  not being updated including books of maintenance records, not doing private audit, forced registration of committee members, and threatening the members of the society. The society also failed to provide the required documents to the complainant when he asked for the same. They failed to maintain the cctv camera for the flat nos A18 and B3 and the complainant had to spend money from his pocket to install new cctv cameras. ICRPC helped the consumer to get his grievance settled as acknowledged by the complainant vide his email dated 27-4-2018.

Bag It Today: Refund

9) Goutam R. Karmokar (9769317636) ordered Vox 17 tablet. Defective unit was delivered. After intervetion of ICRPV the amount was refunded on 4-8-2015.

Adhiraj Constructions Pvt Ltd: Refund with compensation

10) Mr Vaibhav Sharma of Navi Mumbai (Cell: 9022133500) paid Rs 13,56,000 as advance to buy a flat from Adhiraj Constructions. The builder was neither delivering the flat nor refunding the amount. After ICRPC notice, the builder refunded Rs 13,56,000 with Rs 1,00,000 as compensation vide cheque no 0011275 dated 13-8-2015 drawn on Kotak Mahindra Bank.

Sushma Fine Dine Restaurants Pvt Ltd: Refund

11) Mr Mayur Palekar of Thane (Tel. No. 9987667402) had booked a hall for 18-7-2015 after paying Rs 25,000. Later the consumer found that the venue is closed and the booking was fake. Sushma Fine Dine Restaurants Pvt Ltd refunded the amount on 9-102015 when ICRPC sent a notice to them.

Cleartrip: Not honoured confirmed booking

12) Cleartrip had put the confirmed booking on hold for Mumbai - Jammu return trip ID 15091259218 for Mr Deeraj Dhar (Cell: 7738356478) and was not refunding the amount. The consumer received refund of Rs 4851 on 16-12-2015 after intervention by ICRPC.

YOU Broadband India Private Ltd.: Refund of excess charges

13) You Broadband was not shifting the connection to the consumer's new address despite repeated reminders. The shifting was done immediately on 16-12-2015 after ICRPC intervention for the consumer Mr Shikhar Gupta (9096324434).
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Worldwide Immigration Consultancy Services: Refund after 8 years

14) Mr Drobny Fernandes of Goa (Cell:7507189260) was cheated by Worldwide Immigration Consultancy Services, Pune by promising immigration to Canada and charged Rs 95,600 + UDS 1200. The company neither could get him immigration nor refunded the amount. Running around and waiting since 2007 the consumer could not get refund from the company till ICRPC intervened and the consumer got his refund in 2015. The company cunningly enjoyed the benefits of the consumers money for 8 years and refunded the amount without interest. Even if it was kept in bank FD it would have been doubled, but the consumer did not prefer to fight further and accepted the amount without interest.

Dr Najeeb Lectures: Charged US $ 99 instead of US $ 5

15) Mr Shivesh Devgan from Amritsar, India (Tel. No. +91-8427989610) received refud from Dr Najeeb Lectures afterthey received a legal notice from ICRPC on 26-7-2020

Dr Najeeb Lectures: Charged US $ 199 instead of US $ 5

16) Mr Kushal Gupta from Pune, India (Tel. No. +91- 9607856260) received refud from Dr Najeeb Lectures afterthey received a legal notice from ICRPC on 6-8-2020

Dr Najeeb Lectures: Charged US $ 199 instead of US $ 5

17) Mr Yash Parsana from Surat, India (Tel. No. +91-9427880438)  received refud from Dr Najeeb Lectures afterthey received a legal notice from ICRPC on 24-12-2020

Dr Najeeb Lectures: Charged US $ 299 US instead of US $ 5

18) Ms Shuchi Nagori from Kolkata, India (Tel. No. +91-9830005032) received refud from Dr Najeeb Lectures afterthey received a legal notice from ICRPC on 30-9-2020

Dr Najeeb Lectures: Charged US $ 299 instead of US $ 5

19) Ms Meda Bhavya Shri from Kolkata, India (Tel. No. +91-9701816539) received refud from Dr Najeeb Lectures afterthey received a legal notice from ICRPC on 9-12-2020

Dr Najeeb Lectures: Charged US $ 199 instead of US $ 5

20) Mr Chin Lin Pang from Taiwan, ROC (Email: 094031@mail.hwu.edu.tw)  received refud from Dr Najeeb Lectures afterthey received a legal notice from ICRPC on 24-12-2020

Driftdeals: Delivered wrong JBL speakers

21) Mr Dhasaratha kumar Devadoss from Chennai (Tel. No. 9962844411) received his refund from Driftdeals.com against the delivery of JBL speakers that  different than that shown on their shopping website. ICRPC notice dated 23-11-2020 forced them to refund the money.

Gharwal Mandal Vikas Nigam Ltd (GMVN): Failed to refund full amount for hotel booking during pandemic

22) Garhwal Mandal Vikas Nigam Ltd, Dehradun had to refund the full amount to Mr Arun (Cell 8369936626) against the booking of accommodation at Kedarnath as he could not travel in June 2020 due to pandemic. Initially they refunded part amount after deducting 15% but the notice dated 7-1-2020 by ICRPC made them pay the balance 15% also.

Data Please Store: failed to deliver the charger for Apple watch

23) Mr Amod Vispute from Pune (Tel. No. 7066819938) got refund from Data Please Store for failing to deliver the Charge Bro 7 Compact Wireless Charger for Apple Watch after they received a notice from ICRPC on 24-1-2021.

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